User Terms and Conditions

These Terms and Conditions set out the rules that apply to using Casombie. They explain the relationship between us and our users, the obligations that apply when you open and operate an account, and how we manage deposits, withdrawals and promotions. By registering or otherwise using our services you agree to comply with these terms and any additional rules displayed on the site.

Account responsibilities

You are responsible for keeping your account details secure and for all activity that occurs under your account. You must provide accurate personal information and update it as necessary. We may suspend or close accounts where information is incomplete, where there is evidence of misuse, or where verification checks fail.

We may request identity verification and supporting documents at any time to comply with record-keeping and anti-money-laundering obligations. Failure to provide requested documents may result in account restrictions, delayed withdrawals or account closure.

Eligibility requirements

To use our services you must be of legal gambling age in your jurisdiction and have legal capacity to form a contract. If you are located where use of our services is restricted, you must not register, deposit or play. It is your responsibility to check whether you are permitted to use the site from your location.

Acceptable platform use

You must not use the platform for unlawful activity or to bypass regional restrictions. Creating multiple accounts, colluding with other players to exploit promotions, or otherwise attempting to manipulate outcomes or wagering requirements will be treated as a breach of these terms and may lead to forfeiture of funds and account closure.

Automated play, unauthorised access, and any attempt to interfere with the operation of the service are prohibited. We reserve the right to investigate suspicious activity and to take appropriate action in line with these terms.

General bonus and promotion rules

Promotions and bonuses are subject to separate promotional terms which form part of these terms. Unless stated otherwise, bonuses are for one account per person, household or IP address. Wagering requirements, eligible games, maximum bet limits and excluded stakes will be set out with each offer. We reserve the right to amend or withdraw promotions where necessary.

Abuse of bonuses, including using bonus offers in a way that circumvents the spirit of the promotion, may result in invalidation of bonus funds and winnings.

Deposits and withdrawals

Available payment methods, minimum and maximum amounts and processing times vary by method and jurisdiction. We may require additional confirmation of source of funds before processing withdrawals. Withdrawals may be subject to pending checks and verification steps; we will not process payments until checks are satisfactory.

We may apply reasonable limits to deposits and withdrawals and may suspend transactions for compliance checks. Any fees charged by payment providers are separate and must be borne by you where applicable.

Dispute resolution

If you have a dispute, please contact our support team in the first instance. We aim to address and resolve queries promptly and fairly. Where an issue cannot be resolved directly, we will outline escalation options and, where applicable, provide details of independent complaint channels available to you.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be notified via the site or by other means. Continued use of the service after changes are published constitutes acceptance of the revised terms, so please review terms periodically.