User Privacy Policy
This Privacy Policy explains how we collect, use and protect personal information when you interact with Casombie. We respect your privacy and set out below the types of data we handle, why we use it, who we may share it with and how you can exercise your rights.
Types of data we collect
We collect information necessary to operate an online casino account, process payments and maintain security. Collected data falls into three main categories.
Personal data
Personal data includes your name, date of birth, contact details (email and postal address), government ID where verification is required, and any other information you provide when registering or contacting our support team.
Technical data
Technical data covers device and browser information, IP address, operating system, device identifiers, location data (where permitted by law), and usage data such as pages visited and features used to help keep the service running and improve performance.
Transactional data
Transactional data relates to deposits, withdrawals, bets, game activity, bonuses applied and payment method details. We also retain records of communications with our support team and any compliance checks carried out.
How we use your information
We use data to create and manage accounts, process payments, verify identity, prevent fraud, fulfil legal and regulatory obligations, and provide customer support. We may analyse usage data to improve site reliability and to help detect and stop suspicious activity.
Data protection practices
We implement technical and organisational measures to protect your information from unauthorised access, loss or misuse. These measures include encryption, access controls, regular security reviews and staff training. Access to personal data is limited to employees and contractors who need it to provide services.
Cookies and tracking technologies
We use cookies and similar technologies to provide essential functionality, measure performance and tailor site features. Cookies fall into categories such as strictly necessary, performance and marketing. You can manage cookie preferences through your browser settings and our cookie banner where available.
Information sharing and third parties
We may share data with trusted service providers who help us run the service - for example payment processors, identity verification and fraud prevention suppliers, hosting providers and customer support platforms. We also disclose information where required by law or to protect our legal rights.
User rights
You have rights in relation to your personal information, including the right to access, correct, restrict processing, object to processing, and request deletion or portability of your data where applicable. The scope of these rights may depend on legal and regulatory obligations we must meet.
Access, correction and deletion of data
To request access, correction or deletion, contact our privacy team at [email protected]. We may require proof of identity before acting on a request. Requests will be handled in line with applicable data protection requirements and subject to any legal retention obligations.
Privacy policy updates
We may update this policy from time to time. Material changes will be notified on our website or by other appropriate means. Please check this page periodically to stay informed about how we protect your information.