Get in Touch With Our Team
Need a hand? Casombie support is ready to help with questions, account-related issues, technical concerns or general feedback. Our team can guide you through registration, deposits, withdrawals, verification and responsible gambling options. For fast answers use live chat, or send an email and we’ll reply promptly. If you prefer phone support, our advisers are available during published hours to assist with account enquiries and payment queries. Please have your account ID ready and note multilingual support is available where possible.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email) |
| General enquiries | [email protected] (response 24h) |
| Affiliate enquiries | [email protected] (partner team) |
| Payments | [email protected] (withdrawals & deposits) |
| Privacy & security | [email protected] (data requests) |
| Phone | +44 20 7946 0832 |
| Working hours | Mon-Fri, 09:00-18:00 (UK time) |
Support via Email
Email is our preferred contact method for detailed requests, account queries or situations that require documents. Please email [email protected] with a clear subject line and up-to-date contact details so we can respond without delay. Include your account ID, a short description and any attachments required - this helps us resolve issues faster and avoids unnecessary follow-up.
Submit Your Inquiry
NameEmailMessageSend messageResponse Time
Casombie support aims to respond quickly. Most enquiries are answered within one business day via live chat or email, while requests that need account checks, KYC or investigations can take longer. Complex cases may require additional documents and extra time depending on the issue, but our team will keep you informed at each stage.
Feedback
We'd love your feedback on Casombie. If you have suggestions, ideas or spot anything that could be improved, please use the in-site feedback form or email [email protected]. All messages are reviewed carefully and help us prioritise fixes, tweak features and improve the overall user experience. Thanks for helping us make Casombie clearer and easier to use.