Casombie Casino Responsible Gambling

At Casombie we take safer gambling seriously. We are committed to helping players keep control of their play and protecting vulnerable customers. This page explains the tools we offer, the signs of problem gambling to watch for and where to get professional help. If you have any concerns about your account or behaviour, contact our support team and we will assist you without judgement.

Our player protection principles

We aim to provide a safe environment where play is always a choice. We promote responsible behaviour, apply checks when needed and act quickly on concerns. We respect customer privacy while ensuring any measures we take are focused on player welfare and compliance with applicable rules.

Tools to control your activity

Deposit limits

Players can set daily, weekly or monthly deposit limits on their account. Limits are designed to be practical and adjustable - you can increase them after a waiting period or reduce them at any time. If you need help setting a limit, our support team can guide you.

Loss limits

Loss limits help you cap how much you can lose over a chosen period. These are independent of deposit limits and are applied to net losses to give a clear picture of spend control.

Time limits and session controls

Session reminders and play-time warnings are available to help you take breaks. You can set automatic session timeouts and receive notifications after a set amount of play.

Temporary breaks

For short pauses you can use an account timeout - this blocks access for a chosen period and can be a good way to step back without full closure.

Self-exclusion and account closure

If you need to stop playing for a longer period, self-exclusion is available. Self-exclusion prevents access to your account for the interval you choose. We will block your account and provide signposting to support services. Requests for permanent account closure are handled sensitively and processed promptly.

Recognising signs of problematic behaviour

Common warning signs include: chasing losses, playing for longer than intended, borrowing to fund play, neglecting work or family obligations, or hiding gambling activity. If you or someone close to you shows these signs, seek help early.

Practical tips to stay in control

Set clear limits before you play, stick to a budget, use deposit and loss limits, take regular breaks and avoid gambling when upset or under the influence. If you find limits are not enough, consider a timeout or self-exclusion.

Professional help and support organisations

If you need specialist support, consider contacting recognised UK services such as GamCare, GambleAware or using the national self-exclusion scheme GamSTOP. You can also speak to your GP or NHS services for advice on mental health and addiction support. These organisations can provide confidential guidance, helplines and treatment referrals.